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Terms and conditions

The following terms and conditions apply to all orders placed with Menu Pro Limited. We will treat each order as an offer by you to purchase goods subject to the terms and conditions.


Any artwork prepared by Menu Pro Limited will remain the property of MenuPro Limited and will only be provided in secure PDF format unless a separate design fee has been paid by the Client. Artwork can be released after printing for a one off payment of £75 plus VAT.


Delivery times are estimates only. Although Menu Pro Limited try its best to ensure that all orders are delivered on time we will not be liable for any losses, costs, damages or expenses incurred by the Customer arising directly or indirectly out of failure to meet the estimated delivery date. MenuPro will not be under any liability in the event that they are prevented or delayed from supplying or making delivery of any goods for any reason or cause beyond their control.

Deliveries take place to the address specified by the customer on making the order. Only on an occasion where a delivery takes place exceeding the estimated timeframe by seven working days will MenuPro consider a reprint or refund for any order. Menu Pro Limited solely reserve the right to make this decision on an individual basis.


Due to the nature of the products that are sold, refunds for products that are already printed or in the printing process are not possible. Artwork or design refunds are also not possible as this is the labour fee we charge for the designers work and/or time.


In the event of a defect to any delivered goods for which Menu Pro are responsible, Menu Pro Limited reserve the right to offer a replacement or reprint. Only in the case of such reprint being unsuitable will Menu Pro Limited offer a partial or full refund. Menu Pro Limited reserve the right to solely decide whether a product is of suitable quality. If any part of an order is used or distributed by the Customer, Menu Pro Limited reserve the right to deem the order as acceptable and therefore no reprint or refund will be authorised.

Menu Pro Limited will not accept any defect to an order if the artwork does not meet the Customer’s exact artwork specifications regarding colour mode, format size, colour saturation and bleed. It is the Customer’s responsibility to check these details before placing the order.

If the defect that applies to the finished products is below or up to 10% of the total ordered quantity, Menu Pro Limited reserve the right to deem this product to be of satisfactory quality, and therefore the order is to be accepted.

In a case of defect to delivered goods Menu Pro Limited must be informed within 7 working days upon the date of delivery. If a complaint is made outside of this time, Menu Pro Limited reserve the right to offer no refund/reprint for this order. It is the sole responsibility of the Customer to ensure that Menu Pro Limited are informed of any defect that they may find.


It is the Customers responsibility to check the artwork and content for the product ordered. Menu Pro Limited do not accept any liability for errors within the artwork as it is on the Customers authority and approval that orders go to print. Although Menu Pro Limited create print-ready proofs which are sent back for the Customer to confirm, it is solely the Customers responsibility to check through these proofs for typing mistakes and errors, be this on artwork supplied by themselves or created by Menu Pro Limited.

It is also the Customers responsibility to check their invoice to ensure that they are getting the quantity and the correct goods that they require. Menu Pro Limited do not accept liability for any losses, costs or expenses incurred by the Customer not checking and approving the invoices correctly.


All reasonable efforts shall be made to obtain the best possible colour reproduction on any order but the variation is inherent in the print process and it is understood and accepted as reasonable that Menu Pro Limited shall not be required to guarantee an exact match in colour or texture by materials supplied by the Customer. With any printed material, slight differences from the original, including screenproofs sent by Menu Pro Limited, or any previous orders, cannot be rejected.


Menu Pro Limited require payment in full before proceeding to print and we accept payment either by credit card, cheque payable to Menu Pro Limited or direct payment into our bank account. For either of these methods Menu Pro Limited will require the total amount to be cleared in our account before going ahead with the order.


Although Menu Pro Limited can provide you with a professional opinion, we give no guarantee or make any representations as to the suitability of completed work for a particular purpose whether expressed or implied orally or in writing, except as expressly stated in these terms and conditions.

Except as maybe implied by law and accept in the case of death or personal injury, in the event of any breech of these terms and conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the goods that you have paid for. We shall under no circumstances be liable for any indirect, incidental, or consequential damages.